Every feature on the free plan

The support agent that answers, acts and books

PepoChat sits on your website and handles support the way your best teammate would: it answers from your own content, checks orders and subscriptions in your tools, files tickets, books meetings, and hands off to your team the moment a human should step in.

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haldensupply.com

Halden Supply Co.

AI assistant · online

Hi! Where is my order 1042? I need it before Saturday.

Order #1042 is paid and shipped this morning, so it’s on track for Friday. If it isn’t there by Saturday noon, tell me and I’ll open a ticket with the team right away.

Looked up live in Shopify · answered in 4 seconds

Perfect. Can someone call me about a bulk order for our new office?

Of course. I have Tuesday 2:30 PM or Wednesday 10:00 AM your time with our sales team. Which works?

Tue · 2:30 PMWed · 10:00 AM

Type your message…

Works with the tools you already run

What it does for you

Fewer tickets, faster answers, more booked meetings

Six things change the week the widget goes live. Each one is a feature you can see working in the chat on this page.

Answers at 2 AM, from your own facts

Visitors get an answer in seconds, every hour of every day. The agent reads your website and documents, cites what it found, and says so when the answer isn't there instead of guessing.

Grounded answers · streams live · no queue

“Where is my order?” stops being a ticket

Connected to Shopify, WooCommerce or Stripe, the agent looks up the order or subscription itself and answers with the live status. Your inbox only sees the conversations that need a person.

Shopify · WooCommerce · Stripe

Tickets arrive written, with context

When something needs follow-up, the agent files it in Zendesk, Freshdesk, Zoho Desk, HubSpot or Salesforce with a summary and the customer's email, then reports the ticket number back. Bugs go to Jira.

Zendesk · Freshdesk · Zoho Desk · HubSpot · Salesforce · Jira

Meetings book themselves

Prospects see real openings from your calendar in their own timezone and book without a single email. Confirmation and meeting link included.

Real availability · timezone-aware

Your team hears about urgent things first

An outage report or a double charge posts to Slack or Discord the moment a customer says it, with their name and a summary, while the agent keeps the conversation calm.

Slack · Discord · Zapier

You learn what customers actually ask

Every conversation is labeled by topic and rated by the customer. The dashboard shows what's rising, so you fix the docs gap before it fills your inbox.

Topics · sentiment · weekly trends

How much of your volume can an agent take? Published figures put new deployments at 25–50% of conversations and mature ones at 60–80%, with order status and other repetitive questions at the top of the range. We collected the sources and what each one measures.

See it in action

Real conversations, handled end to end

Nine things the agent finishes on its own — from “where is my order?” to a cancelled subscription — with the live data it used and the record it leaves behind for your team.

Order tracking

Shopify

Northwind Outdoor

AI assistant · online

Hi! Has my order shipped yet? It’s #48213 and I leave for a trip on Sunday.

Yes — order #48213 is paid and left the warehouse on Wednesday, so it’s on track to arrive Saturday. Here’s where it is:

Order #48213Shipped

Paid
Packed
Shipped
Delivered

Est. delivery Sat, Sep 26 · 3 items · $184.00

Looked up live in Shopify · 3 seconds

Perfect, thank you!

Find my orders

WooCommerce

Harbor Coffee Roasters

AI assistant · online

I ordered beans last week but never got a confirmation. Can you check what’s going on?

Of course. To look up your orders I’ve sent a 6-digit code to the email you used at checkout — enter it here and I’ll pull them up.

Email verified · maya@example.com

Found you. Order #7790 is in processing and ships tomorrow; your earlier order #7731 was completed on Sep 16.

#7790

Ethiopia Guji · 2 × 340 g · $42.00

Processing

#7731

House Espresso · 1 kg · $38.50

Completed

That’s the one, thanks — no rush then!

Billing & subscriptions

Stripe

Nimbus Analytics

AI assistant · online

When does my plan renew? I might cancel before the next charge.

Email verified · sam@example.com

You’re on the Team plan at $79/month, renewing on Oct 12. I can set it to cancel at the end of this period — you keep full access until then and won’t be charged again. Want me to do that?

Yes, please cancel it.

Done — it’s set to cancel on Oct 12 and won’t renew.

Team plan · $79 / monthCancels Oct 12

Full access until Oct 12 · no further charges

Updated in Stripe · only after the customer confirmed

Book a meeting

Meetings

Atlas Legal Software

AI assistant · online

Can I get a demo of the enterprise plan for a 40-person team?

Absolutely. Dana runs our enterprise demos — here are her next openings, shown in your timezone (PDT):

Tue 30 · 10:00 AMTue 30 · 3:30 PMThu 2 · 9:00 AM

Tuesday at 3:30 works.

Booked. Your invite with the meeting link is on its way to jordan@example.com. Anything you’d like Dana to prepare?

Enterprise demo with DanaConfirmed

Tue, Sep 30 · 3:30–4:00 PM PDT · invite + meeting link sent

File a support ticket

Zendesk

Kestrel Audio

AI assistant · online

The left side of my K2 headphones went silent after three weeks. Order #2291.

Sorry about that. The K2 has a one-year warranty and order #2291 is well inside it, so I’ve opened a ticket with our hardware team with your order, this conversation and your email. They’ll reply within one business day with replacement steps.

Ticket #5821Open

K2 left channel silent — warranty replacement

Conversation summary + order #2291 attached · normal priority

Created in Zendesk with the full conversation

Great, that was painless. Thanks!

Report a bug

Jira

Ledger Labs

AI assistant · online

The CSV export button does nothing on Safari. Chrome works fine.

Thanks for the details. There’s no known issue in our help center, so I’ve filed it with engineering along with your browser info and email — we’ll let you know when it ships. In the meantime, the same export works from the Reports menu.

WEB-1187To Do

CSV export button unresponsive on Safari 18

Steps, browser and reporter email included

Issue created in Jira with a clear summary

Urgent · alert the team

Slack

Fable Books

AI assistant · online

Our checkout is down and I have a queue at the register. This is urgent.

Understood — I’ve alerted the on-call team and brought a human into this chat. Stay here; someone will be with you in a moment.

support-urgent

🚨 Checkout down — Fable Books

Priya · priya@example.com · “queue at the register”

Open conversation →

Escalated · Marcus from support joined the chat

Marcus · Support

Hi Priya, Marcus here. I can see the outage on our side — rolling back now, give me two minutes.

Answer from your docs

Knowledge base

Maison Verde

AI assistant · online

Can I return something I bought on sale? I got the wrong size.

Yes. Sale items can be exchanged or returned for store credit within 14 days of delivery, as long as the tags are still on. Full-price items are refunded within 30 days. Want the link to start a return?

Source · Returns & exchanges policy

Answered from your own content · 2 seconds

Yes please!

Here’s the returns portal. Pick the order, choose “wrong size”, and print the prepaid label — the exchange ships as soon as we scan it.

Remembers past meetings

Meeting memory

Meridian Payroll

AI assistant · online

Email verified · jordan@example.com · memory active

Hi, following up on my call last week — did we ever settle the SSO question?

Your call with Dana · Sep 18

· Migrating three workspaces from a legacy tool
· Asked whether SSO is included on the mid tier
· Dana to confirm the migration timeline

Welcome back, Jordan. On Sep 18 you and Dana covered the three-workspace migration and SSO — Dana confirmed SSO is included on every paid plan. The migration timeline is still open; want me to book 20 minutes with her to close it out?

Mon 29 · 11:00 AMTue 30 · 2:00 PM

Swipe to see more conversations

Every one of these runs on the free plan. Connect a tool with an API key, or point a custom action at any HTTPS API you already have. See all 13 integrations.

Try it on this page

Don't take our word for it. Ask the agent.

The chat bubble in the corner is a real PepoChat workspace whose knowledge base is this website. Ask it how pricing works, which integrations exist, or how long setup takes, and watch it answer from these pages. Ask something it can't know and watch it hand you to a human instead of inventing an answer.

“What integrations do you support?”
“How does the free plan work?”
“Can it book meetings on my calendar?”
“What happens when it doesn't know?”

Build yours in an afternoon

What you'll see

Answers streamed word by word, grounded in pages on this site
A handoff to our team when a question is out of scope
The same widget your customers get, with your branding and rules

What your customers get

One agent that answers, acts, and books

Three jobs most support tools split across products — handled end to end, inside the chat window.

Answers from your knowledge

Grounded in the docs and pages you provide — streamed live, word by word. When the answer isn't there, it says so and offers a human instead of guessing.

PDFDOCXMarkdownHTMLCSVImagesWebsite URLs

Takes real action

Checks an order, reads a subscription, files a ticket, alerts the team — through 13 integrations and any HTTPS API you approve. Your database is never exposed.

Check order statusCancel a subscriptionFile a ticketAlert Slack

Books real meetings

Live slots from your connected calendar, shown in the customer's timezone — booked with the confirmation email and meeting link handled.

Tue · 2:30 PMWed · 10:00 AM✓ Booked

Voice conversations

Real-time voice in the widget, plus a phone line for callers.

Human handoff

Escalates to your live inbox with the whole conversation attached.

Meeting memory

Remembers what verified customers discussed with you before.

Built-in analytics

Sentiment from end-of-chat votes, topics labeled by the AI.

Integrations

Plugs into the tools you already run

Thirteen prebuilt integrations, each connected from a card with numbered steps. The agent works through the integration with the fields you allow — never direct access to your database.

Shopify

Commerce & billing

Check an order's payment and fulfillment status by order number

WooCommerce

Commerce & billing

Look up an order by number — and 1 more

Stripe

Commerce & billing

Find a customer by email — and 2 more

Zendesk

Helpdesk & CRM

Create a ticket with the conversation summary and the customer's email — and 1 more

Freshdesk

Helpdesk & CRM

Create a ticket with full context — and 1 more

Zoho Desk

Helpdesk & CRM

Create a ticket — and 1 more

HubSpot

Helpdesk & CRM

Find a contact by email to answer account questions — and 1 more

Salesforce

Helpdesk & CRM

Find a contact by email — and 2 more

Jira

Helpdesk & CRM

Create a Jira issue with a clear summary, the details and the customer's email

Slack

Team alerts & automation

Post an alert with the customer's name and a summary when something is urgent

Discord

Team alerts & automation

Post an alert to a channel, with mentions disabled so nobody can make the bot ping @everyone

Mailchimp

Team alerts & automation

Subscribe a customer who asks for your newsletter, after confirming the address

Zapier

Team alerts & automation

Send the event, customer name, email and details to a Zap you build, for example to add a lead to a sheet or create a task

Not in the catalog? Connect any HTTPS API with Custom Actions.

Describe when to use it and which inputs to collect — the agent asks the customer, makes the call, and replies with the live result.

See every integration

How it works

Live in an afternoon

No migration project, no implementation team. Three steps and the first conversation resolves itself.

Teach it your business

Paste your website address or upload your docs. A whole-site crawl counts as one source, and the agent answers only from what you gave it.

Connect your tools

Shopify, Stripe, Zendesk, Slack and ten more, each from a card with numbered steps. Test every action with real inputs before you enable it.

Paste one script tag

Or install the WordPress plugin, no code at all. The chat opens instantly for visitors; the agent answers, acts and books, and your team picks up in the live inbox when a human should.

01 · Instant answers

Your docs, answering questions at 2 AM

The agent answers with your facts — retrieved from the documents and pages you gave it, not the open internet. And when the answer genuinely isn't there, it says so and offers a human instead of guessing.

Answers grounded in your knowledge base only
Streams in live — no queue, no “agent will be with you”
Never invents features, prices, or policies

Can I export my data if I cancel?

Yes — you can export all projects and history as CSV or JSON from Settings → Data Export, any time before or up to 30 days after cancelling. Want me to walk you through it?

Answered from your uploaded docs · 2:04 AM

What's the status of my order?

Sure — what's your order number?

1042

Order #1042 is out for delivery and arriving Sunday. 🎉 Want the tracking page link?

Live from your order API — no ticket, no wait

02 · Actions & integrations

Not just answers — the agent gets things done

Connect a prebuilt integration with one API key, or point the agent at any HTTPS API with a custom action. It collects the inputs from the customer, makes the call, and replies with the live result — mid-conversation.

Thirteen prebuilt integrations, connected in minutes
Keys and OAuth secrets encrypted; responses limited to the fields you allow
Test every action with real inputs before you enable it

03 · Scheduling

From question to booked meeting — without leaving the chat

Connect your scheduling calendar and the agent does the rest: it offers genuinely free slots (external calendars respected), shows times in the customer's timezone, asks for a phone number when the meeting needs one, and books it — confirmation email and meeting link included.

Real availability, double-booking impossible
Timezone-aware — customers see their local time
You control which meeting types the agent may offer

I'd love a demo of the Pro plan.

Happy to set that up! I have Tuesday at 2:30 PM or Wednesday at 10:00 AM your time — which works better?

Tuesday works.

Booked! You're confirmed for Tuesday at 2:30 PM — the invite and meeting link are in your inbox. ✓

This is the third time my invoice is wrong. I want to talk to a person.

I'm really sorry about that — connecting you with our team right now. They can see this whole conversation, so you won't have to repeat anything.

Escalated — Sarah from support joined the conversation

Hi, this is Sarah 👋 I've got your invoice open — I can see exactly what went wrong. Fixing it now.

04 · Human handoff

The AI knows when it's not the right answer

Frustrated customer? Billing dispute? The agent escalates on its own judgment or the moment a customer asks — and your team picks up in a live inbox with the full conversation already in front of them. No ticket numbers, no “please repeat your issue.”

Escalates proactively, not just on request
Live inbox with statuses: unresolved, escalated, resolved
One-click AI polish turns rough replies into great ones

05 · Meeting memory

An agent that remembers what your customers told you

If you record meetings and keep AI notes, PepoChat can use them. When a verified customer returns to chat, the agent recalls their past topics, concerns, and commitments — and connects old objections to new answers.

Locked behind one-time email verification
Summaries and the customer's own asks — never raw transcripts or internal notes
Off by default — you opt in per organization

What's your pricing these days?

I can see from our meeting notes that pricing was a concern when we spoke in June — good news: the Pro plan has changed since then. Here's the current breakdown…

Email verified — meeting memory active

Sentiments

94%

Positive

Negative

Topics

Meeting requests643

Team invitations524

Payment issue23

06 · Analytics

Know how it went — and what everyone's asking

When a conversation resolves, the customer rates it with a simple 👍 or 👎 — and the AI labels what it was about. Your dashboard turns that into a sentiment score and a ranked, trending view of your most asked topics, so you can fix the docs gap behind “Payment issue” before it grows.

End-of-chat votes, rolled into a live sentiment score
Topics labeled automatically — consistent names, no tagging work
Weekly topic trends show what's rising before it floods your inbox

Also included

The details teams notice

One-line embed on any site
Verified identities via one-time email codes
AI-polished operator replies
Custom greeting & suggested questions
Your own rules for what the agent may book and say
Conversation statuses & filters
End-of-chat satisfaction votes
Team seats & organizations
Timezone-aware everywhere

Security

Built like your customers' data depends on it

Because it does. Every layer — from credentials to conversations — is designed around tenant isolation and verified identity.

Encrypted credentials

Integration keys, OAuth secrets, and action headers are encrypted with AES-256-GCM before they ever touch the database — and are never shown again.

Abuse protection

Layered rate limits on every public endpoint, and every agent API call runs with strict timeouts, size caps, and host guardrails.

Tenant isolation

Every organization's knowledge base, conversations, and meeting history live in strictly separated namespaces.

Verified access

Personalized context is locked behind one-time email verification — nobody can impersonate your customers.

Pricing

Start free. Pay for volume, not features.

Every plan has every feature. Free covers 200 AI replies a month; paid plans raise the allowance and bill only what you use beyond it.

Free

$0 forever

200 replies · 5 sources · 1 member

Starter

$49 per month

2,000 replies · unlimited sources · 3 members

Growth

$149 per month

10,000 replies · 10 members · no PepoChat branding

Pay yearly and get two months free. Replies past a paid allowance are $10 per 1,000. Compare plans

Give your customers an agent worth talking to

Set up your knowledge base, embed the widget, and watch the first conversation resolve itself. Free to start, no credit card.

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